Privacy Policy

We are committed to safeguarding your privacy online and protecting the information that we collect. As part of the normal operation of services, we collect and, in some instances, disclose information about you. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.

If you have any questions or comments about this privacy statement or the practices of this site, please contact us.

Robert Trench Funeral Home Ltd.
385 Main St. W.
Listowel, Ontario
N4W 1A4
Phone (519) 291-4840
Fax (519) 291-4884
Email rtfh@sgci.com

Information We Collect

IP address. We collect your Internet Protocol (IP) address each time you visit our web site. The IP address is a unique identifier assigned to your computer each time you connect to the internet. The IP address is used for site traffic statistical reporting and analysis, to help diagnose problems with our server, and to help protect our customers and ourselves from fraud.

Cookies. Our web site uses cookies to keep temporarily stored information during a multi-page process, such as when placing an order. A cookie is a small amount of data that is sent to your browser from our server and stored on your computer's hard drive. You have the choice to accept all cookies, or be notified when a cookie is set, or to reject all cookies, by setting the appropriate options in your browser. We only use cookies when there is persistent data that is required to be kept from one page to another, such as when completing an order. If you decide not to accept a cookie, you may not be able to proceed with an order.

Server Activity. Customer logins, and other server access activities, are monitored and analyzed to protect our server from unauthorized login attempts.

Correspondence. We reserve the right to keep a record of any correspondence (i.e. email or paper mail) submitted by you to us.

Disclosure of Information

We cannot ensure that all of your personally identifiable information will never be disclosed in ways not described in this privacy policy. For example, we may be required to disclose personally identifiable information to the government, law enforcement or legal counsel (e.g. by court order).

Security Measures

In order to maximize protection of your information, we use state-of-the-art technology to protect your data from use, misuse, or alteration by unauthorized third parties. We use Secure Sockets Layer (SSL) protocol to protect your personal data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name, and address, as it is transmitted over the internet. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

General

This privacy policy is incorporated into and subject to the terms of your customer agreement.

We are not responsible for the privacy practices or the content of linked web sites or other web sites hosted on our server.

Online Condolences

You may use this area to search for current services or past services entrusted to our firm. You may search by deceased name or any family member. We offer a wide selection of options to help you support the family in their time of need.

We hope that you visit our site again to obtain information regarding any funeral related matter. If you are considering pre-arranging your service or a service for a loved one, please call or email us and we'll be happy to answer any questions or help you get started.